Q: What is an Elevate Virtual Agent?

A: An Elevate Virtual Agent earns money by providing customer service or tech support from their own home using laptops.


Dial *771# and register on Elevate for Free.

Pay the application fee with your loyalty points to start the online training programme!


  • Visit Apply and submit your application
  • Reach 5,000 points for your application to be reviewed
  • If your application is successful, you are required to redeem 5,000 points ($50 worth of recharges) to access the online training programme.

*Your application will only be processed once you have earned 5,000 loyalty points. You can pay your application fee using your points or via EcoCash.

* Please note that redeeming the 5,000 points to access the online training does not guarantee you a position as an Elevate Virtual Agent.


Start earning points! For every $1 recharge, you get 100 points valid for 12 months. 

Reach 5,000 points ($50 worth of recharges) to access the online training programme.

Be your own Boss


  • After redeeming your points, you will get access to an online training programme.
  • You will have 3 weeks to study the material.
  • There will be a series of examinations during training and you will be required to score a minimum of 90% for you to progress and enrol into the Elevate Virtual Agent programme.


  • If you successfully complete and pass the training, you will receive an email and an SMS with a date to complete a 3-day induction workshop at our offices.
  • Your offer letter, contract and work tools will be finalized during the induction workshop.
  • You will have 3 days to confirm if you are taking up the opportunity.


  • If you successfully enrol into the programme, you will start with out-bound calling.
  • All calls made will be rated by the customers at call end.
  • For the post call survey, you are expected to score a minimum of 80% every day.
  • If you get ratings lower than 80% for 4 consecutive days, you will be required to go through another re-assessment.
  • If you fail to get the ratings up after the re-assessments, you will be barred from making calls and asked to take part in further training.
  • There will be a monthly online assessment, which you will be required to take as the product portfolio is constantly refreshed and again a pass mark of 90% will be required.
  • For all monthly assessments, you will be required to redeem 1,000 points.


  • After 6 months of out-bound calling, depending on your ratings and performance, you will have another opportunity to start the in-bound training programme.
  • You will also be required to pay a fee of 5,000 points at this stage. 
  • If you successfully complete the In-bound training, you will start doing both out-bound and in-bound calls and have a chance to make even more money!
  • All calls are monitored for quality assurance purposes.

Kick start your Telecommunications career

It’s Official!  

If your application is successful, you can sign your contract and you are expected to bring the following work tools: 

  • Core i7 Laptop
  • Noise Cancellation Headphones
  • Mouse
  • Spare Battery
  • Econet LTE Modem
  • Econet Sim Card

We will assist you to get the loan for the work tools; however, you will need to pay a deposit of $250 and a monthly instalment of $125 for 11 months for work tools. 

* Steward Bank Ts and Cs Apply to work tools loan
* If you already have your own work tools, you do not need to pay this.  



Q: What is Out-bound? 

A: Making phone calls to educate, upsell and market various products and services to customers

Expected number of calls per day = 190
Expected sales per day = 34
Average commission per sale = $0.82
Average daily commission = 34 x $0.80 = $28
Monthly commission (working 22 days) = $28 x 22 = $616


Q: What is In-bound?

A: Answering calls from various customers to assist with various issues that might arise from their user experience

Expected answered calls per day = 220
Commission per call answered = $0.10
Commission per day = 220 x $0.1 = $22
Monthly commission (working 22 days) = 22 x $22 = $484

Make Money from Home. Apply today! 

Apply Now

Read the Elevate VCA Terms & Conditions

Newsletter Signup

Don’t have FOMO - Be the 1st to know about the latest products, events and competitions we will be dropping every month!

Please check your email to complete the sign up process.